How Can I Make A Reservation?

You can book a reservation in four ways; online through this website, our mobile app, call/text 425-954-5017 or by email at [email protected].  When booking for the first time, you must create an account online through this website or by calling us with your information and we can set up the account for you.  Once an account is created along with your payment method, you can then book a reservation on your own through the website or through the mobile app.  Or if you want to do it old-school, simply call/text or email us and we will book it for you.

 

What if I just want a quote?

Instant quotes and pricing are done by clicking the “Reservations" button. Then simply enter your trip information and click the blue “Show Rates” button. If you have a special request, or you are encountering any issues, please text (425) 954-5017 and someone will get back with you shortly.

 

How do I pay for the reservation?

If you have already set up an account with your payment method on file, when you make a reservation, we will access your payment method and use that to hold your reservation. Your payment method will NOT be charged for the trip amount until your ride is complete. All receipts are emailed within 24 hours of trip completion.

 

How can I confirm my ride?

Once you make your reservation, you will need to wait for an email confirmation before any reservation is confirmed.  We will review the request and if approved, you will receive an email with a confirmation number.   Please review this email to ensure that the details are correct as this will be used by the driver for pick-up.

 

What if my plans change and I need to cancel my reservation?

The full charge of the ride will apply to your credit card for any trip not cancelled within 24 hours of pickup time. In order to avoid cancellation fees, you must notify us of cancellation 24 hours prior to the scheduled ride by phone, email or by cancelling online through the website or mobile app. 

 

What if my plans change and I need to change my reservation?

Change Policy - requires that all changes be received by phone or email at least two hours prior to the scheduled ride, or through the website at least 24 hours prior to the scheduled pick-up. If a change is made less than two hours prior to pick-up and it cannot be accommodated, the resulting change may cause a full charge to you.

 

What do I do if I can't find my driver and/or car or if there is a delay?

Locate your reservation and call the driver right away if you can't find them or if there is a delay.  If we can't locate you, your ride will be considered a no-show.

Not being at your pick-up location without notifying us will result in a full charge.

 

What is AMP's on-time guarantee?

We take a pride in our on-time record and make every effort to arrive at your location at least 5 minutes earlier than your pick up time. In case of any delay, you will receive a phone call from our driver to update you on their status. In the event we are more than 60 minutes late, your ride is free of charge. This guarantee does not apply if there are events beyond our control; like weather, accidents, flight delays or passengers failing to communicate with the driver.